Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6943748
Complaint Overview
Complaint ID: 6943748
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: New York
ZIP Code: 11561
Date Received: 2023-05-05T12:00:00-05:00
Date Sent to Company: 2023-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Monday, XX/XX/23, I received a phone call from XXXX. The caller claimed to be from the Chase bank fraud department. They asked if I authorized a wire transfer for {$15000.00} to a " XXXX XXXX '' in XXXX. I replied that I absolutely did not. The person instructed me that in order to dispute the transfer, I would have to log into my Chase bank app. I have experienced similar scenarios before in which Chase bank has contacted me to ask if I authorized certain charges. For example, when I have been in another state making a purchase, ( even for charges as little as {$5.00} ), I have been contacted by Chase fraud department to confirm that I was the one making the purchase. The caller knew my personal information including my full name, phone number, address, and the balance in my bank account. He proceeded to explain how I should " dispute the transfer ''. In reality, he was instructing me to wire the {$15000.00} to an account with XXXX XXXX. In the midst of all this, I entered my local Chase branch to investigate and report what was happening. After speaking with several Chase representatives, I was told that unfortunately, " this is ( my ) loss. '' Chase is no longer pursuing my claim. I have subsequently filed a police report, and XXXX XXXX is being subpoenaed for the recipient account information. The ADA has been notified.
Frequently Asked Questions
What is Complaint #6943748 about?
Complaint #6943748 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-05-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.