Vehicle loan or lease -- Incorrect information on your report -- Complaint #6927604
Complaint Overview
Complaint ID: 6927604
Company: Firstbank Puerto Rico
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Massachusetts
ZIP Code: 01453
Date Received: 2023-05-03T12:00:00-05:00
Date Sent to Company: 2023-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I opened a complaint to First Bank PR due to the fact that the bank was not reporting the correct date of first delinquency to both XXXX and XXXX credit bureaus. I provided with all the documentation to prove that the date being reported was incorrect and that this date was to be corrected when reporting this account to the credit bureaus. On XXXX, First Bank PR responded to this complaint and admitted that the date being reported to credit bureaus was incorrect and that they submitted a request to both XXXX and XXXX to have this date corrected. First Bank PR attached to the complaint the form used to report the corrected information ( see attached ). I have also attached to this complaint a copy of the previous complaint showing the bank 's response. The correct date that First Bank PR should report as " Date of First Delinquency '' is XXXX, as you can see in the original complaint. XXXX proceeded to update this date within 3 days of the bank 's response but XXXX never updated the information. On XXXX I called XXXX and explained the situation and provided them with the document that First Bank said they sent them. XXXX explained that they never received a request to update information in the account on or around XXXX XXXX XXXX and that they could not update the date. Per their records, they still show the incorrect date of first delinquency. I request that First Bank PR contact XXXX and request them to update the date of first delinquency to the correct date, which is XXXX
Frequently Asked Questions
What is Complaint #6927604 about?
Complaint #6927604 was filed against Firstbank Puerto Rico regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2023-05-03T12:00:00-05:00.
How did Firstbank Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Firstbank Puerto Rico?
Yes, visit the Firstbank Puerto Rico company profile at readthecomplaint.com/company/firstbank-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.