Credit card or prepaid card -- Closing your account -- Complaint #6923133
Complaint Overview
Complaint ID: 6923133
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 95838
Date Received: 2023-05-02T12:00:00-05:00
Date Sent to Company: 2023-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was approved for a Synchrony Bank Care Credit Card in XX/XX/XXXX. I made on time payments every month, and never missed any payments. My credit limit was {$9500.00} and my balance was about {$3800.00}. Synchrony Bank said they conduct an account review on everyone 's account every 6 months to determine if the need to make changes to the account. They decided to decrease my limit from {$9500.00} to {$4000.00} which put me over 30 % utilization causing my credit score to drop. Then in XX/XX/XXXX my bank account was compromised, I contacted Synchrony Bank to inform them before the payment was returned, instead of them allowing to make another payment, they closed my account XX/XX/XXXX for 1 returned payment. They followed up with closing my XXXX XXXX, and decreased my limit with American Eagle from {$500.00} to {$400.00} dollars, once again putting me over 30 % utilization. I have never had anything like this happen to me with any other creditor, they have treated me very unfair.
Frequently Asked Questions
What is Complaint #6923133 about?
Complaint #6923133 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-05-02T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.