Checking or savings account -- Managing an account -- Complaint #6922542
Complaint Overview
Complaint ID: 6922542
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Maryland
ZIP Code: 20745
Date Received: 2023-05-02T12:00:00-05:00
Date Sent to Company: 2023-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The week of XX/XX/XXXX, we visited the Bank Of America in XXXX XXXX, MD as when I had looked online it was indicating my account was closed. The manager told me she didn't know why the account was closed but we could call XXXX to find out more details. When I called, I was informed that a letter had been mailed to me, which I never received and that a check for the proceeds in my account will be forthcoming. I have yet to receive the check, I have called BOA numerous times, to no avail. Today when I called they indicated I would have to wait 121 days from the date the check was mailed to have the check reissued. I am XXXX XXXX XXXX, that lives paycheck to paycheck, I can not wait over 4 months to get my funds from Bank of America and find this unreasonable. how do these large financial institutions get away with holding my hard earned money for such a long period of time, this is just unethical and their policy should be changed to better protect consumers. The day the account was closed was XX/XX/XXXX, the check was mailed XX/XX/XXXX, and it was for {$1800.00}, I can no longer access my account, nor statements online and quite simply don't understand how this type of unfair service can happen and leave me without a banking relationship, nor cash to facilitate bill payments.
Frequently Asked Questions
What is Complaint #6922542 about?
Complaint #6922542 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.