Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6916001
Complaint Overview
Complaint ID: 6916001
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 92660
Date Received: 2023-05-01T12:00:00-05:00
Date Sent to Company: 2023-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Over the course of a couple of years, varied amounts of money were removed from our Bank of America checking account without our authorization. These amounts were transferred to entities who were unknown to us. For the year prior to discovering and reporting these fraudulent withdrawals, XX/XX/XXXX to XX/XX/XXXX, {$38000.00} was stolen. This account has been closed. {$27000.00} was returned to our new account by Bank of America. Of the total amount, stolen during the year prior to reporting, {$11000.00} has yet to be returned to us for this one year period. Bank of America informs us that most of these were transferred to XXXX bank, and that they will not compensate us for this loss. In addition, beginning XX/XX/XXXX and prior to XX/XX/XXXX, approximately {$17000.00} in additional funds were stolen from our account and transferred to multiple entities unknown to us. The total amount Bank of America has not returned to us is roughly {$28000.00}.
Frequently Asked Questions
What is Complaint #6916001 about?
Complaint #6916001 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-05-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.