Checking or savings account -- Managing an account -- Complaint #6911412
Complaint Overview
Complaint ID: 6911412
Company: Axos Financial, INC.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Utah
ZIP Code: 84121
Date Received: 2023-04-30T12:00:00-05:00
Date Sent to Company: 2023-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
An ACH originated by Axos was debited from my XXXX XXXX on XX/XX/2023 for $ XXXX. As a veteran banker, i am well aware that would be the date that the funds are received by Axos. Per Axos Ts and Cs, interest is earned once funds are received. I asked for 5 days of credit since they did not start accruing interest until XX/XX/2023. I received a reply after my last complaint that only addressed future accruals. When I asked for my 5 days of interest again, Axos sent me the exact email they had sent in reply to my original complaint. No resolution to the issue at hand.
Frequently Asked Questions
What is Complaint #6911412 about?
Complaint #6911412 was filed against Axos Financial, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-30T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.