Payday loan, title loan, or personal loan -- Problem with additional add-on products or services -- Complaint #6906864
Complaint Overview
Complaint ID: 6906864
Company: Citibank, N.A.
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem with additional add-on products or services
State: California
ZIP Code: 92688
Date Received: 2023-04-29T12:00:00-05:00
Date Sent to Company: 2023-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a personal loan with citi bank that i tried to get my money back because i paid more than i should have, there are items that was added to my account like principal debit adjustment of $ XXXX that even the case representative cant explain and for that reason he said he will call me back with the explanation after XXXX its kore than a week no call receive ive been waitingi have XX/XX/XXXX payment that i made using my checking account from them to my personal loan now no where to be found even in my checking transaction history, but i have a screen shot of my payment and they said using the citi app is only for information only and still in the statement that you will see all the transaction, but my payment is not there anymore. I ask them where did it go? They said it didn't happen.
Frequently Asked Questions
What is Complaint #6906864 about?
Complaint #6906864 was filed against Citibank, N.A. regarding Payday loan, title loan, or personal loan specifically about Problem with additional add-on products or services. It was received by the CFPB on 2023-04-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.