Checking or savings account -- Managing an account -- Complaint #6901002
Complaint Overview
Complaint ID: 6901002
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: 10469
Date Received: 2023-04-27T12:00:00-05:00
Date Sent to Company: 2023-04-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been calling/mailing the form and going back and forth with CitiBank for over a month now. I simply need the funds to be transferred to another institution. Now the CitiBank is saying that they can not transfer the funds because the account XXXX XXXX number is not correct/indicated on the form! NEITHER THE ACCOUNT NUMBER OR SOCIAL SECURITY NUMBER WAS REQUESTED ON THE FORM!!! IS THIS WHAT CITIBANK DOES TO KEEP CUSTOMERS MONEY FOR A LONGER PERIOD OF TIME SO THEY CAN PROFIT OFF OF IT??? Can you PLEASE have someone look into this IMMEDIATELY! The Retirement Line phone number I've been calling at CitiBank is XXXX and speaking with XXXX, XXXX and XXXX. Please contact me at XXXX or XXXX as soon as can and if you need any further details.
Frequently Asked Questions
What is Complaint #6901002 about?
Complaint #6901002 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-27T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.