Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6895364
Complaint Overview
Complaint ID: 6895364
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: California
ZIP Code: 920XX
Date Received: 2023-04-26T12:00:00-05:00
Date Sent to Company: 2023-04-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had a phone account with XXXX. I changed carriers on XX/XX/22, but XXXX continued to charge my Citi card. I disputed the charges with Citi Bank. I then changed my card number to stop the charges. I also asked Citi to stop these recurring charges as I had canceled my XXXX account. Citi verbally agreed to stop the recurring charges, but recently on XXXX XXXX, a recurring XXXX charge appeared on my Citi card ( the one with the new number ) for {$420.00}. I again disputed the charge with Citi and again changed my card number. To date the charge remains " disputed '' but Citi has not refunded or removed the disputed amount of {$420.00}. I do not owe this money ; I didn't use the services ; I've been disputing the charges since XX/XX/22. Citi needs to remove the XXXX charges from my account.
Frequently Asked Questions
What is Complaint #6895364 about?
Complaint #6895364 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-26T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.