Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6894689
Complaint Overview
Complaint ID: 6894689
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Nevada
ZIP Code: 894XX
Date Received: 2023-04-26T12:00:00-05:00
Date Sent to Company: 2023-04-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A man called from the bank of america number on XX/XX/ at XXXX. He told me he was with the fraud department and was confirming a transfer through XXXX. I told him no I was not transferring money. He told me he would walk me through the steps to dispute the transaction. He asked me to log into my account and see if the money came out yet. I told him no. He said good and we would file a dispute. I asked shouldn't I wait to see if it even comes out since I'm telling him you now that I'm not authorizing it? He told me it was pending on his end so it would go through if we didnt file a claim. He has me add myself as a recipient and send 2 amounts. 1 for {$3100.00} and one for {$340.00} to the " case number '' that he assigned. XXXX He sais the case number is attached to the amounts and it would flag if it tried to go through. The money was immediately gone from my account. He said that in 24hrs it would be back and that he would call me to help me change my name and password. He said he locked my online account and that I had to wait 24hrs to use it. I hung up and felt odd about it so I called the bank. I asked if this is the right process and they said no its a scam and filed a real fraud claim .They said I might not get my money back cause it was " authorized '' by me.
Frequently Asked Questions
What is Complaint #6894689 about?
Complaint #6894689 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-04-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.