Checking or savings account -- Managing an account -- Complaint #6890245
Complaint Overview
Complaint ID: 6890245
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Ohio
ZIP Code: 45244
Date Received: 2023-04-25T12:00:00-05:00
Date Sent to Company: 2023-04-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
At XXXX on XX/XX/23, I entered the lobby of US Bank located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX OH XXXX, to request a cash withdrawal of {$6500.00}. I was told that " wasn't possible today '' and to " come back tomorrow after we get cash. '' The cashier then told me they only had about {$2000.00} on hand in the entire branch due to a " cash run '' over the weekend. It's XXXX at XXXX, so they should have had plenty of time on XXXX to get cash on hand before XXXX. I know I can go to a different branch but I shouldn't have to. Having less than {$2000.00} on hand for two whole days? Unforgiveable for the 5th largest bank in America during a year with several regional bank failures. US Bank customer service and the cashier both told me to try other branches. It's a solution that would likely work, but I shouldn't have to run all over town for a withdrawal like that.
Frequently Asked Questions
What is Complaint #6890245 about?
Complaint #6890245 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-25T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.