Credit card or prepaid card -- Problem when making payments -- Complaint #6889212
Complaint Overview
Complaint ID: 6889212
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Texas
ZIP Code: 79705
Date Received: 2023-04-25T12:00:00-05:00
Date Sent to Company: 2023-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/2023 care credit closed account after saying payments not paid. called before payments processed after getting notice from XXXX about them having issue reported issues to them followed there instructions an had corrected an paid an taken care of today closed account due to two rejections. after i reported issue with them an even got with XXXX an verified money was there. not to mention they waited a week at a time each payment to even try to pull money after was suppossed to with draw another day.
Frequently Asked Questions
What is Complaint #6889212 about?
Complaint #6889212 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-04-25T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.