Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6877160
Complaint Overview
Complaint ID: 6877160
Company: Pls Group, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 91001
Date Received: 2023-04-22T12:00:00-05:00
Date Sent to Company: 2023-04-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been in contact with PLS check cashing bank since XX/XX/ the first month I received a refund on my month of XXXX statement called in to ask questions on exactly how what steps I need to take to receive my refund in a timely manner. Upon being told that it would take seven days to appear on my balance I continued to decide to use the prepaid card not thinking I would be told I was going to be receiving my refund to being told I wouldnt be receiving my refund. I kept in contact for more then a year and it's been hard to let go I've been patient I've been persistent and managed to do all the work with the proof and rebuttals dispute for longer then two years now. I'm now being told I didn't fill out paperwork correctly and it's past the amount of time I had to dispute for my refund. Leaving me drained of my money I'm still willing to recover with your help. I'm XXXX and I have never been treated with so much agressiveness and bitter customer service from any company in my life. Just to spend more time giving all my documents in a properly manner and be rejected has took em it's toll on me. I have recordings emails mailed letters in my records. The total amount has even been changed and I still would've taken it instead of getting nothing in return. It's very upsetting that I used the card even after this issue had occured and they kept me on phone for hours hanging up on me after three hours of waiting.
Frequently Asked Questions
What is Complaint #6877160 about?
Complaint #6877160 was filed against Pls Group, INC regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-04-22T12:00:00-05:00.
How did Pls Group, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Pls Group, INC?
Yes, visit the Pls Group, INC company profile at readthecomplaint.com/company/pls-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.