Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #6864130
Complaint Overview
Complaint ID: 6864130
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Texas
ZIP Code: 77024
Date Received: 2023-04-19T12:00:00-05:00
Date Sent to Company: 2023-04-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to file a complaint against Rocket Mortgage and their agent, XXXX XXXX. My experience with Rocket Mortgage and XXXX XXXX has been extremely disappointing and frustrating. I had applied for a mortgage through Rocket Mortgage, and XXXX XXXX was assigned as my agent. However, the loan approval process was delayed for XXXX months despite providing all the necessary documents. During this time, XXXX XXXX did not provide me with clear and timely updates on the status of my application, which caused a lot of stress and uncertainty for me. Furthermore, when I tried to reach out to XXXX XXXX for assistance, he was unresponsive and unhelpful. I felt like I was not being treated with the respect and professionalism that I deserved as a customer of Rocket Mortgage. As a result of these issues, I am now filing a complaint against Rocket Mortgage and XXXX XXXX. I believe that their lack of communication and poor customer service has caused me significant inconvenience and frustration. I urge Rocket Mortgage to take immediate steps to address these issues and improve their customer service. I also request that XXXX XXXX be held accountable for his poor performance and lack of professionalism. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #6864130 about?
Complaint #6864130 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-04-19T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.