Checking or savings account -- Managing an account -- Complaint #6852713
Complaint Overview
Complaint ID: 6852713
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Virginia
ZIP Code: 20105
Date Received: 2023-04-17T12:00:00-05:00
Date Sent to Company: 2023-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
We opened an escrow account with another company. By direction of the joint owners, two disbursements were made by US Bank. US Bank advised that one of the disbursements were made in error. We advised US Bank that both disbursements were made and error and sought to correct both errors. US Bank only wants us to correct one error. Not correcting both disbursement errors will result in our company being defrauded by the other joint owner of the account. The escrow account administrator has failed to act in an impartial, fair manner to correct both erroneous disbursements.
Frequently Asked Questions
What is Complaint #6852713 about?
Complaint #6852713 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-17T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.