Credit card or prepaid card -- Problem when making payments -- Complaint #6837945
Complaint Overview
Complaint ID: 6837945
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Connecticut
ZIP Code: 060XX
Date Received: 2023-04-13T12:00:00-05:00
Date Sent to Company: 2023-04-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have a credit card originally issued by US Bank. About a year ago this card was switched from US Bank to XXXX XXXX. Recently, I tried to make three payments to this credit card from my checking account at Liberty Bank. Liberty Bank had recently changed/upgraded their bill payment system. The result was the payments were sent by check, each made out to XXXX XXXX but sent to a US Bank address. US Bank has deposited each the three checks. Check 1 - Check number XXXX, Dated XX/XX/23, Amount {$5700.00} Check 2 - Check number XXXX, Dated XX/XX/23, Amount {$5700.00} Check 3 - Check number XXXX, Dated XX/XX/23, Amount {$500.00} Each of the three checks has cleared. Images of the backs of the checks show they were deposited into a US Bank account. I have contacted each of the three banks and none have been able or willing to help me. I will upload the front and back images of the checks.
Frequently Asked Questions
What is Complaint #6837945 about?
Complaint #6837945 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-04-13T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.