Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6832625
Complaint Overview
Complaint ID: 6832625
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Texas
ZIP Code: 76001
Date Received: 2023-04-12T12:00:00-05:00
Date Sent to Company: 2023-04-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a victim of fraudulent charges, unauthorized by me, to recipients that I personally know. Because of that, banks have denied my claims and I am stuck on a wild goose chase between my banking account and it's partner, XXXX, to receive my funds. It has proven to be in vain for I am now denied a claim and any sort of compensation. This all began on the XXXX of XXXX in 2023. {$4000.00} split in XXXX and sent to XXXX of my friends. They immediately sent it back to my account, but it was as if the money disappeared into thin air. Their transaction got approved by XXXX, but it didn't show up in my account. I have made several calls with Chase, my bank, to which they have all been kind but largely unhelpful. I had even scheduled a visit with the bank to change my User ID and my password to prevent this fraud to happen again on my account. I knew that my account was compromised the moment I tried to verify my information on call with an employee. They gave me security questions that I was not able to answer, and as a result, I was not able to get into my account. That was when I had to go to a Chase bank directly. The bank told me that they did not have a " XXXX XXXX '' department and that they were unable to help me, so I am unsure of what to do and how to gain compensation back. Bank tellers have tried to assure me and say that I will receive the money, even if it is by credit and not from the scammer, but I do not have trust in those words after what has been said to me during these last few weeks. I feel hopeless.
Frequently Asked Questions
What is Complaint #6832625 about?
Complaint #6832625 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-04-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.