Credit card or prepaid card -- Closing your account -- Complaint #6827337
Complaint Overview
Complaint ID: 6827337
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Massachusetts
ZIP Code: 02140
Date Received: 2023-04-11T12:00:00-05:00
Date Sent to Company: 2023-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Credit Card Member Services re-opened an account in good standing that was closed based on another person had called to state per my request. The credit card company did not check with me whether I made the closing request, nor did it asked the caller for written documentation. In opening it failed to activate the credit line and the card works as if closed, such that previous auto-pays bounced back unpaid.
Frequently Asked Questions
What is Complaint #6827337 about?
Complaint #6827337 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-04-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.