Checking or savings account -- Managing an account -- Complaint #6812029
Complaint Overview
Complaint ID: 6812029
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92840
Date Received: 2023-04-08T12:00:00-05:00
Date Sent to Company: 2023-04-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Summary : Chase Bank opened and removed the contents ( containing gold, jewelry, & family heirlooms ) of my active safety deposit box and sent it to unclaimed property without my notice. All my accounts are paid for and up to date. I have had a safety deposit box at the Chase Bank located at XXXX XXXX XXXX, XXXX CA XXXX for over 20 years and it was provided as a promotional box with my premier checking account. On XX/XX/23 I was sent an automatic payment notice with annual rent for my safety deposit box size XXXX due XX/XX/23. On XX/XX/23 I went to visit my safety deposit box and with the witness of 2 bank attendees XXXX XXXX XXXX and XXXX XXXX, I discovered box was empty. The Assistant Manager XXXX XXXX indicated that they had been audited and my contents were removed. She said my belongings were turned over to unclaimed property. She indicated there would be a claim process to recover my contents and I needed to provide an inventory list. On XX/XX/23 I returned to question why my box was moved without notification. I requested their records on the date they sent the notification, address, phone number they called, as all my info is up to date and I have an active account that I use frequently. XXXX said she was unable to provide me that. I asked for the auditing paperwork and history they had on my box and she said no, again not able to provide me anything. They did not admit mistake or wrongdoing. A police incident report was filed that day with XXXX XXXX and XXXX at the branch. I have also called the corporate office in which XXXX XXXX filed a complaint with executive management. Per the Safe Deposit Box Lease Agreement, the bank should not have had access to remove any contents of my active box and if they needed to relocate should have provided notice. They instead sent me my annual rent notice, to a box that had been drilled into and removed.
Frequently Asked Questions
What is Complaint #6812029 about?
Complaint #6812029 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.