Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6811995
Complaint Overview
Complaint ID: 6811995
Company: Synchrony Financial
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: New York
ZIP Code: 11787
Date Received: 2023-04-08T12:00:00-05:00
Date Sent to Company: 2023-04-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I was delivered furniture from Ashley furniture the furniture was damaged and I told the gentleman that delivered it that I wanted them to take it back - they didnt speak English and I used a translation app on my phone in which they responded they were going to call XXXX that they dont work for them. They waited in the delivery truck for about 30-45 min then took off without telling me. XX/XX/XXXX I spoke to a representative I also waited 2 hours to speak to someone on the phone ) This was also during the pandemic in which I purchased this bedroom set over the phone and was dealing with a store manager - I never even received an itemized bill in which I requested numerous times ( attached I have correspondence between us via text ) 3 people were sent to my apartment to see if the furniture could be repaired but all of them said no that this was damaged and also put together incorrectly. They brought a replacement set and removed the one that was damaged but it was the wrong set therefore I told them to take the furniture back with them. I spent days, weeks to get in touch with someone from Ashley furniture to try to resolve this issue and the manger told me that this set seems to be having issues and he finally told me to stop reaching out to him and to reach out to the bank which was synchrony and dispute the purchase since now I was paying for furniture that I didnt even have. I had disputed this with them and they said that the merchant won the dispute. Fast forward I received a letter from a law firm on XXXX of XXXX trying to collect money for XXXX XXXX set/ the day I received the letter I called the attorney and explained the situation and I sent them all the correspondence I had and she called me back to tell me that they will be sending this back to synchrony bank and they didnt even understand why I was being held responsible. On XX/XX/XXXX they told me I needed to start yet another dispute with them. I spent hours on the phone and had to re explain everything which I didnt understand when I had already done so with my first dispute. Now its XX/XX/XXXX and I still havent heard back from them - I called numerous times to follow up and they said they were still working on it- but the most recent manager I spoke with asked me to explain what happened ( please keep in mind this was the 6th-7th time I had done this- I received a letter in the mail that they are reviewing the dispute then just recently received another letter stating they dont even know what this dispute is about and to please call to explain. I was beside myself considering this has been going on for close to 3 years - how do they not have notes in the system how are they now asking me to explain what happened and what my dispute is about after speaking to over 4 supervisors in the past 2 months who told me they would be expediting this since its ruining my credit tremendously and I am also being charged for something I never received in which they should be paying me back the few payments I did make. I have tried very hard to resolve this with syncrony bank and the fact that they sent me to a collection company and they attorney sent it back to the bank should show and tell them something.
Frequently Asked Questions
What is Complaint #6811995 about?
Complaint #6811995 was filed against Synchrony Financial regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-04-08T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.