Student loan -- Dealing with your lender or servicer -- Complaint #6810530
Complaint Overview
Complaint ID: 6810530
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Michigan
ZIP Code: 49504
Date Received: 2023-04-07T12:00:00-05:00
Date Sent to Company: 2023-04-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm using Mohela for XXXX XXXX XXXX XXXX and they sent a letter that there are issues with my application and that I should contact them ; however their phone number is only an automated system with no way to talk to a human. I've looked on the internet and it seems that there is no way to talk with a human about our loan applications through Mohela. Because of deadlines and the importance of borrowers who work in public service getting our loans forgiven in a timely manner, as the ONLY servicer of PSLF loans, Mohela should have a ROBUST customer service department!
Frequently Asked Questions
What is Complaint #6810530 about?
Complaint #6810530 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-04-07T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.