Mortgage -- Trouble during payment process -- Complaint #6784217
Complaint Overview
Complaint ID: 6784217
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Colorado
ZIP Code: 81004
Date Received: 2023-04-01T12:00:00-05:00
Date Sent to Company: 2023-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have asked Rocket mortgage numerous times since XXXX of 2020 to update a legal name change. They have refused. Rocket Mortgage was very rude and used very XXXX language while trying to gaslight me into believing they have no obligation to follow federal law and update their system to reflect a legal name change
Frequently Asked Questions
What is Complaint #6784217 about?
Complaint #6784217 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-04-01T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.