Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6784187
Complaint Overview
Complaint ID: 6784187
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 76705
Date Received: 2023-04-01T12:00:00-05:00
Date Sent to Company: 2023-04-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dates transactions started. XX/XX/2023 amount of $ XXXX XX/XX/2023 amount of {$500.00} XX/XX/2023 amount {$500.00} XX/XX/2023 amount of {$200.00} XX/XX/2023 amount of {$500.00} XX/XX/2023 amount of {$200.00} XX/XX/2023 amount of XXXX XX/XX/2023 amount of $ XXXX XX/XX/2023 amount of XXXX XX/XX/2023 amount of $ XXXX XX/XX/2023 amount of XXXX These are all the transactions and dates listed above, that have been processed out of my account without my knowledge and authorization. I started a fraud claim with chase as soon as I noticed the bigger transactions coming out of my account as well as spoke with XXXX XXXX about this matter. I was not aware how far back it started happening until I was given a detailed list with all my transactions dating back to XX/XX/2023. Both chase nor XXXX XXXX where of any help in this situation. XXXX XXXX was unable to give me any information of the whereabouts of where the money coming out of my account was going to. I have contacted chase to try and hopefully get some good news on the Claim, but was told they had declined all matters of my claim since I did not report any of the other transactions dating back to XX/XX/2023 that was not aware of until given my copy of Transactions. My account is still open and is still attached to the XXXX XXXX account. due to the matter of how much has come out of my account and the way both banks have handled my case I could have just closed my account and gone somewhere else, upon seeing how far this goes back I can not let this go. I spoke with chase about getting in contact with XXXX XXXX as they told me they would need to talk bank to bank to try and figure out what happened but chase closed my case and decided not to look into the case any farther.
Frequently Asked Questions
What is Complaint #6784187 about?
Complaint #6784187 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-04-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.