Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6784020
Complaint Overview
Complaint ID: 6784020
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: North Carolina
ZIP Code: 278XX
Date Received: 2023-04-01T12:00:00-05:00
Date Sent to Company: 2023-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I over paid my Citi XXXX XXXX my regular payment was XXXX I sent XXXX by mistake. I discovered my mistake before my payment was due for XX/XX/XXXX therefore I went to CITI Card requested a Refund of this amount pay regular payment of XXXX my account. Several days later I received a letter from Citi Bank informing me if I take the Refund of my payment made with MY Money I would be over the limit. Several years before doing the Pandemic my credit limit was reduced and cash withdrawal were cancelled. My card was increase by the amount of the Refund XXXX. I filed a complaint while discussing this issue with a Executive that call me about my complaint he ask didn't I ask for a loan I informed him I DID NOT ASK FOR A LOAN AFTER ALL CITI CARD TOOK THOSE RIGHTS AWAY THE YEAR BEFORE. I have never missed a payment or been late on this card. Citi Card sent misinformation to the Credit Agencies. Presently that information is still on my file reduced by Credit Score by XXXX points. How is it possible you can return a refund to me later add to my account as a loan.
Frequently Asked Questions
What is Complaint #6784020 about?
Complaint #6784020 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.