Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #6770114
Complaint Overview
Complaint ID: 6770114
Company: U.S. Bancorp
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Ohio
ZIP Code: 45140
Date Received: 2023-03-29T12:00:00-05:00
Date Sent to Company: 2023-03-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I believe the loan officer breached my family information and another family information By sending us a pre approval with my wife name on it and another family name on it We forwarded the pre approval letter to our real estate agent who noticed It is attached to two families And she called us and said what are you guys trying to do here it look like a scam or fraud My wife got so devastated and upset She been working as a XXXX XXXX for XXXX & XXXX for 15 years and that loan officer try to destroy her reputation He didnt even apologize or trying to he said so what you cant do nothing about it
Frequently Asked Questions
What is Complaint #6770114 about?
Complaint #6770114 was filed against U.S. Bancorp regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-03-29T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.