Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6766649
Complaint Overview
Complaint ID: 6766649
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Washington
ZIP Code: 98004
Date Received: 2023-03-28T12:00:00-05:00
Date Sent to Company: 2023-03-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, intrigued by Chases online promotion of Receive 15 Elite Night Credits per calendar year ( https : XXXX? XXXX ), I applied for a Marriott Bonvoy Boundless card XXXX I was approved immediately. Once I received the card, I wanted to find out when I would receive the 15 Elite Night credit, so I called Chase card service to ask about the timeline. Everybody I spoke to was clueless about the 15 elite night credit promotion. I got concerned so I visited the Chase XXXX branch in person. A Private Client Banker found in the card offer detail that 15 Elite Night credits will be credited to your Marriott Bonvoy member account within 60 days. However, when we called the card service to double check the timeline, the card service representative was just as clueless as the previous credit service I talked to. After the visit to Chase XXXX XXXX, I have tried on multiple occasions ( both via phone calls and written attempts ) to have Chase give me a clear indication of if they intend to honor the offer to no avail. Today ( XX/XX/XXXX ), I even got a phone call from a Chase representative who told me I would only receive 15 Elite Night Credit if I waited until XX/XX/XXXX. I told him this went against every advertisement on Chase own website. He had no good response. Attached please find Chases marketing page and a screen shot of the card detail where it talks about the 15 Elite Night Credit. ( p.s. I tried to download the entire offer detail document, but for some strange reasons, rather than printing out the entire document, the printer could only print out the first page four times. It would jump over all the remaining sections, including the section about 15 Elite Night Credits. )
Frequently Asked Questions
What is Complaint #6766649 about?
Complaint #6766649 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-03-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.