Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6766510
Complaint Overview
Complaint ID: 6766510
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 11367
Date Received: 2023-03-28T12:00:00-05:00
Date Sent to Company: 2023-04-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone stolen my XXXX XXXX XXXX and using many charges on my card, I have report as lose and stolen and have them send me the replacement to another mailing address, because i have notice that i have been missing a lot of my mails in my address, I have place a hold mail in my address but i went to the post office today but they told me that someone already pick up my mails .today .I was very angry, i want to request for the protection of my idenity, please in the future any transaction please send me a notification to my cell phone number if i dont reply then just decline please. # XXXX attention : Phone # XXXX they have issued me a replacement card # XXXX but i just have used few card but they are put a hold on my account again and want me to upload some document to verify my new mailing address .and its goona take 21days i want them to unlock my relacement card that i just receieved because of all of these missing mails, alot of my account from other creduit issuer was lock too...
Frequently Asked Questions
What is Complaint #6766510 about?
Complaint #6766510 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-03-28T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.