Checking or savings account -- Managing an account -- Complaint #6766427

Complaint Overview

Complaint ID: 6766427

Company: Citibank, N.A.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Funds not handled or disbursed as instructed

State: Florida

ZIP Code: 33487

Date Received: 2023-03-28T12:00:00-05:00

Date Sent to Company: 2023-03-28T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I was looking to open a new checking account online and chose Citibank because they were offering a bonus if you kept over $ XXXX a checking account for a few months. To be safe I kept well over that ever since I open the account last XX/XX/XXXX. Unfortunately, when I went to apply online three times in a row their website kept failing. Eventually, I got through to somebody on the phone and she said it would be no problem and she could open the account for me with that promotional code that was going on. I pulled a large sum of money out of another bank that I had and put it into Citibank immediately and did not touch it. I also set up direct deposit for a brief time since that was one of the requirements. I waited months and months and I never saw any promotional bonus added to my balance. I called Customer Service three different times and two different disputes were open, the customer representative advised me that I should have received the credit already and thank you for being patient. He would escalate this. The next person I spoke to told me that dispute was closed due to me not meeting the requirements then after reviewing it, they realized I did. They opened a second claim, and told me that they would contact me within 15 business days. No one reached out to me so I called again this past weekend, and they told me that the second dispute was closed and I did not qualify for the bonus money. The promotion was going on when I signed up or else I wouldnt have signed up and kept that much money in a regular checking account The only reason I had to do it on the phone is because their website was having an issue which they all have a greed on. I would like the hundreds of dollars that I should be promoted for oily keeping a large balance in my checking account as promised. I do not have the reference number from the first dispute but I do have the second one that I was told would be resolved. However, when I called today, they said absolutely not. This is completely wrong. Ive been very patient my last call before this weekend was on XX/XX/XXXX. Reference number citi XXXX. Their page statement : Open a new checking account in an eligible account package from XX/XX/XXXX through XX/XX/XXXX and earn a cash bonus of up to {$2000.00} after completing required activities. Simply deposit qualifying funds within 20 days of account opening and maintain your balance for an additional 60 days from the 21st day to unlock your bonus. Only New-to-Citibank checking customers can take advantage of this offer {$300000.00} OR MORE {$2000.00} {$200000.00} - {$290000.00} {$1500.00} {$75000.00} - {$190000.00} {$1000.00} {$30000.00} - {$74000.00} {$500.00} {$10000.00} - {$29000.00} {$200.00} Note : keep balance of XXXX to avoid $ XXXX monthly fee

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Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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