Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6766214
Complaint Overview
Complaint ID: 6766214
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Arizona
ZIP Code: 864XX
Date Received: 2023-03-28T12:00:00-05:00
Date Sent to Company: 2023-03-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I opened this account with Chase after my auto accident, this money was my settlement check. then I moved to XXXX XXXX AZ to live on some land that I bought. This account is only used for day-to-day expenses. From the day I opened this account I have never been able to use the online app. could never get it to work. So could not look at my statements. Every month when I used the ATM " the only one in town. '' I would check my balance. on one such an occasion I noticed my account had gone from XXXX to XXXX real fast S I used my phone to check the past ten + transaction and found a few 800 transactions. I had not made any large transaction on this account. SO I called the bank to talk to the claims department. they opened a claim for the transaction in XXXX that they found they were all XXXX transactions I do not have an account with XXXX and the transaction where all from XXXX XXXX. SO after they looked at XXXX and part of XXXX, they put the claim in for XXXX I got that money back in less than two hours. but at this point they got another 12 ; out of my account and now my account was empty. With the help of the customer service people, I was able to get my online app to work. and was able to look at my statements. And found many more transaction in the month of XXXX. SO the claims rep. took a another look at XXXX and saw all the transactions and we submitted another claim these too where all XXXX XXXX all out of XXXX XXXX. the same XXXX transaction tags as the ones on the XXXX I got back. this claim came to XXXX and after a few days the claim was denied. I called back to find out what was going on and to get them to explain why one claim was OKed and the other one with the same XXXX transaction codes was not no one can. I have sense had a supervisor resubmit the claim as he did not understand either. Just theis morning I got a letter in my app stating that the claim was closed. and no money has been returned I am a senior citizen and need my money back, so I can get my meds and pay rent and eat. Can you help me? btw a simple XXXX search will show that this is happening all over and is a very bad scam. The XXXX ads that is.
Frequently Asked Questions
What is Complaint #6766214 about?
Complaint #6766214 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-03-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.