Checking or savings account -- Closing an account -- Complaint #6765653
Complaint Overview
Complaint ID: 6765653
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Florida
ZIP Code: 33064
Date Received: 2023-03-28T12:00:00-05:00
Date Sent to Company: 2023-03-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, My name is XXXX XXXX XXXX. I saw Citibank is giving {$1000.00} bonus to keep {$80000.00} in for 90 days. I borrowed {$80000.00} from XXXX XXXX, he is like a father to me, he knows me since before I was born. XXXX XXXX just recently sold a house in XXXX XXXX, XXXX XXXX to be exact. XXXX XXXX got a Cashier 's check for {$80000.00} from his bank, XXXX Bank XXXX XXXX XXXX, XXXX XXXX, FL XXXX. He made it out to me, XXXX XXXX XXXX. We both went to Citibank together at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX and I opened an account with XXXX XXXX, she is the bank employee that opens accounts. Two weeks later approx. I was told the account is frozen by the fraud department. I opened the account on XX/XX/2022. I have the photocopy of the cashier 's check that was deposited and processed by Citibank. Ever since then Citibank has been giving me the runaround and telling me the check is being sent back to ME, to my mail address. Then after more phone calls must have called XXXX0 times, Finally now around XX/XX/XXXX XXXX approx,. I was told on phone that Citibank is sending me a check. Then on XXXX XXXX they say, no check for me. They say the money has to be reclaimed by the sender. The sender tried to reclaim at his bank, XXXX XXXX .XXXX said not possible because it was paid to Citi Bank XXXX Citibank is holding the money. On XXXX. We went to Citibank and talked to manager. He gave me runaround, did not resolve. We went a week later to a Citibank in XXXX XXXX and talked to manager, he said the check was sent back to XXXX XXXX In XXXX. BUT I have a XXXX statement that Citibank has my money in a XXXX XXXX account in the amount of {$78000.00}. The check was {$80000.00} and I withdrew some money before they froze the account. So how can they say that they sent back the check, if money has already been withdrawn from it. XXXX XXXX went to XXXX XXXX again in XX/XX/XXXX to ask if there's money for him sitting somewhere that was sent back from Citibank. XXXX searched and said no money was received from Citibank. Please help me get my money back.
Frequently Asked Questions
What is Complaint #6765653 about?
Complaint #6765653 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-03-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.