Credit reporting, credit repair services, or other personal consumer reports -- Improper use of your report -- Complaint #6753002
Complaint Overview
Complaint ID: 6753002
Company: Synchrony Financial
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: Texas
ZIP Code: XXXXX
Date Received: 2023-03-26T12:00:00-05:00
Date Sent to Company: 2023-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XX/XX/2023 Walgreens, XXXX Tx XXXX I was checking out at the counter, when the Walgreens Associate asked if I would be interested in a Walgreens Card to save more money on my purchases, I said yes, but I didn't want to apply because it would put a hard inquiry on my credit report. The Walgreens Associate picked up the phone by the register and called someone in management, I assumed. He asked if I could apply without a hard inquiry, and I was told that there would be no hard inquiry on my credit report if I didn't qualify. I agreed. I didn't qualify and there is now a hard inquiry from Synchrony Bank, in XXXX.I called Walgreens in XXXX, TX regarding what happened and was told they couldn't help me with the problem that they had caused. I want this inquiry removed from all three credit reporting agencies.
Frequently Asked Questions
What is Complaint #6753002 about?
Complaint #6753002 was filed against Synchrony Financial regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2023-03-26T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.