Student loan -- Dealing with your lender or servicer -- Complaint #6749823
Complaint Overview
Complaint ID: 6749823
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Puerto Rico
ZIP Code: 009XX
Date Received: 2023-03-25T12:00:00-05:00
Date Sent to Company: 2023-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ACCOUNT XXXX appears that I have 7 ineligible payments. The first three periods are : XXXX, XXXX, and XX/XX/XXXX. Obviously, I can not pay on these dates because in Puerto Rico we were hit by two hurricanes, Irma and Maria. Literally, we had to survive. Because I am a public servant, we had to work give humanitarian relief to our people. Another ineligible period is from XX/XX/XXXX to XX/XX/XXXX. Fedloan applied to me a Delinquency Forbearance because they delay the process of renewal my Income Based Repayment Plan and they charge me a lot of money, {$400.00} that I can not pay, that is the reason than I am requesting IBR Program. Enclosed you will find my communication to Fedloan in XX/XX/XXXX. For the reasons exposed above, I request these 7 payments change to eligible because all the time I am a public servant, work to the XXXX XXXX XXXX XXXX XXXX and must request the hurricanes forbearance and later the bureaucracy and unfair service of Fedloan applied arbitarirly. Never I refuse to pay, only I want to pay a fair amount based in the Income Base Repayment Plan. I continue paying these months using the amount that I was paying, because Fedloan refused to say to me the new amount to pay by IBR Program that I was renewing. I submitted my PSFLF on time to Fedloan and lateXXXX, these inelegible payments qualify for the Special Waiver
Frequently Asked Questions
What is Complaint #6749823 about?
Complaint #6749823 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-03-25T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.