Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6724921
Complaint Overview
Complaint ID: 6724921
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Massachusetts
ZIP Code: 02139
Date Received: 2023-03-20T12:00:00-05:00
Date Sent to Company: 2023-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Applied for, and was immediately approved for, a Citibank credit card with a promotional sign up bonus ( 20 % off Bloomingdales purchases in the first two days, up to {$250.00} ). I placed a qualifying order, which was cancelled after pending for three days. On investigation, it turned out that the card was declined as it was pending some sort of verification check ; Citibank never reached out to me ( although I provided complete contact information, and as far as I knew from web application had been approved ). I asked whether the sign up offer would be honored now that three days had passed, and was told it would not be. This seems to me at best misleading ; I abided by the terms of the card promotion, yet am deprived of the inducement.
Frequently Asked Questions
What is Complaint #6724921 about?
Complaint #6724921 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-03-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.