Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6724773
Complaint Overview
Complaint ID: 6724773
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Minnesota
ZIP Code: 551XX
Date Received: 2023-03-20T12:00:00-05:00
Date Sent to Company: 2023-03-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Macy 's continue to bate and switch with my rewards, false advertising, and I am a platinum member whom spend about XXXX a month and has never been late or behind and I always pay more than the minimum the overseas counter part never gets the info correct and also now my card is tied up with an order that was canceled and if the XXXX order was canceled then i should be at a XXXX balance I had XXXX rewards points when the double point and the triple point was on so now not only did I get the things for my house warming party but they have ruined the decor in my new home and my family as well as myself is considering not shopping with Macy 's and I am also considering closing my card even though I love shopping at Macy 's. Their Lack of communication is horrible The old system is difficult to deal with, no alert not notices until a day later. I need someone with authority to call me my discount that was given to me was used on an order which was cancel and then when I went to replace and use the code no good I also shopped during the double/triple points I have over XXXX point pending and now they are gone I want points and my items I needed for the party and house warming that they ruined. they have cancelled several orders this is not the first time.
Frequently Asked Questions
What is Complaint #6724773 about?
Complaint #6724773 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-03-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.