Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6708266
Complaint Overview
Complaint ID: 6708266
Company: United Services Automobile Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Georgia
ZIP Code: 313XX
Date Received: 2023-03-16T12:00:00-05:00
Date Sent to Company: 2023-03-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received a call from USAA on XX/XX/2023. The caller ID said USAA and the number calling was their main number ( XXXX ). I was told someone was trying to access my accounts. They asked if I had made these purchases at a XXXX and XXXX XXXX in XXXX XXXX, CA totaling around {$900.00}. They asked me to log into my account to verify if these charges were on my account and to verify if there were any other unauthorized payments made. They asked to confirm my pin with them and then thats when I received an alert saying there was a wire transfer initiated. They alert was from the USAA automated text response system. He told me that someone was trying to wire transfer {$9600.00} from my account. He said I should be receiving a 6 digit pin and to verify the pin with him. He said he was going to start the investigation and recall the funds. After a short hold he said another transaction for {$8300.00} was happening and asked if I authorized it and if I knew the person ( XXXX XXXX ). I said no and he said I will get a security pin texted to me and to verify that with them. He had asked for me to go into the wire transfer history to see if his recall had stopped the transfer or if the transfer was completed but I had bad service and it wasnt loading. After a while I just hung up and called USAA under the same number ( XXXX ) and told them what had happened and USAA said that that wasnt them and that scammers most likely spoofed their phone number. That is when the real USAA started an investigation and recall on the transfers.
Frequently Asked Questions
What is Complaint #6708266 about?
Complaint #6708266 was filed against United Services Automobile Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-03-16T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.