Checking or savings account -- Managing an account -- Complaint #6702194
Complaint Overview
Complaint ID: 6702194
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 10304
Date Received: 2023-03-15T12:00:00-05:00
Date Sent to Company: 2023-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My is XXXX, I am a POA Attorney in fact to these two account numbers, XXXX and XXXX. Since last XXXX, XXXX XXXX was helping to add my name on the accounts successfully as a POA attorney in fact but soon as everything completed she left your bank to joined XXXX. Before I left XXXX early in XXXX, she and I were discussing to find the best solution to move the money to XXXX. Finally she thought issuing check books and let me write them out and cash in through my bank account in XXXX was probably the best way to do so. However, once the checks reached Citibank in USA but not at branch in XXXX and no one at branch knew anything about it. The checks were returned to my bank unpaid with no explanation and I was charged for returning fees. After I finally be able to reach the branch mgr via email and telephone call and we then started to discuss on how to solve this issue immediately but sadly the personnels who assigned to help me did not seem to understand the situation fully. I also send an email to wire transfer dept as I was told but no one reply my email and it has been more than 6 days as we speak. Before I sent the email I called the wire transfer number that was given to me a couple of times and last time I called I was put on hold for 4 hours and because time difference I had to stay up all night to get nothing done. The reason that send this complaint because I believe I did exactly as I was told but yet I can not access my accounts as a POA attorney in fact. Please recommend how to proceed forward from here on out. Best regards, XXXX XXXX Cellphone Number : XXXX p.s. please find attachment files on this issue.
Frequently Asked Questions
What is Complaint #6702194 about?
Complaint #6702194 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-15T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.