Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6684416
Complaint Overview
Complaint ID: 6684416
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: XXXXX
Date Received: 2023-03-12T12:00:00-05:00
Date Sent to Company: 2023-03-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi. I am reaching out to you regarding my dispute that was denied. I booked a flight through a travel agent company called XXXX The booking was done via a phone call, and I was told there multiply times, that I will be able to get a full refund, if I wish to cancel my flight within 24 hours of booking. And that is what I did. I canceled less than 16 hours after booking the flight. . As you can see that they ( the travel agent company ) has agreed to me, and issued a refund. But it was only for the amount of the booking cost, and not for the tickets. I feel that this charge should be disputed, because when I booked the flight, they showed me one total amount thati will be charged, and did not disclose with me that there will be 2 separate charges. One from them and one from te airline. So even when I tried to cancel it took them more than 24 hours to try to cancel the 2nd charge for me, because they have divided the charge in 2. And the 2nd reason why I should not be responsible for this charge is : In the response of the airline to this dispute, the write in page 5 that, I have clicked on the agree button that says that there will be no full refund within 7 days of a flight. WHICH IS NOT TRUE, I madevthis over the phone, and did not have to agree or give my consent for this. AND I WAS TOLD A FEW TIMES DOURING THAT PHONE CALL THAT I WILL BE ABLE TO CANCEL WITHIN 24 HOURS. So being that this was the mistake of XXXX, that their agent didn't know of the rule, that within 7 days of a flight there's only a parcel refund, this dispute should be reopened and I should not be charged for this. And should the airline and the travel agent company fight out between themselves who is responsible for this.
Frequently Asked Questions
What is Complaint #6684416 about?
Complaint #6684416 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-03-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.