Checking or savings account -- Problem caused by your funds being low -- Complaint #6681825

Complaint Overview

Complaint ID: 6681825

Company: First Hawaiian, INC.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem caused by your funds being low

Sub-Issue: Overdrafts and overdraft fees

State: Hawaii

ZIP Code: 96826

Date Received: 2023-03-11T12:00:00-05:00

Date Sent to Company: 2023-03-11T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Older American

Consumer Narrative

I am XXXX XXXX XXXX and exist almost entirely on about {$1800.00} Social Security and a Pension of {$900.00} per month. I also had a XXXX XXXX XXXX XXXXhat is now largely defunct because of lack of product for sale but still incurs some monthly expenses. I am temporarily living in the XXXX XXXX with a loving adoptive family. The policy of First Hawaiian Bank ( FHB ) is to charge {$30.00} PER DAY for an overdraft of even XXXX XXXX resulting in monthly fees of hundreds of dollars.Until the last month, I was without a computer or internet-capable phone to deal with such matters. The result was accumulation of hundreds of dollars per month in bank fees that are growing monthly and yielding colossal profits to the bank ( XXXX XXXX XXXX XXXX XXXX ). Complaining to the customer service line ( XXXX XXXX XXXX, usually XXXX XXXX on hold ) eventually started to resolve some of the problems. It seems that the small business-related standing order fees taken from my bank 's debit card were marked as to be paid even if overdrawn. This arrangement was ceased about about 6 weeks ago so that I can deal with the vendors directly and NOT incur overdraft fees. There are also standing orders for payment on a XXXX credit card ( {$200.00} per month ) and on a XXXX XXXX loan ( {$380.00} per month ). I verbally told the bank NOT to pay these and had to put a stop on the former payment for which I was charged another {$30.00} ( added to the overdraft ). I repeatedly told them not to pay ANY standing charges because of the exorbitant overdraft fees. I do not know how to contact FHB with written instructions, or how to change bank accounts. This month, they paid the {$380.00} loan payment and, of course started up the {$30.00} per day fees, this is now results in accumulating fees so large that I will be lucky to obtain half of my total retirement income. Just missing a loan payment would only delay the payoff date or result in a future double payment, the following month, but this is not possible when my account is being drained by the bank. To be fair, the customer service people do try to make small concessions, like a XXXX XXXX re-imbursement but the trend is going to be eventually no money for living costs, food etc. This is really frustrating, and is affecting my health. I can not return to XXXX to deal with the FHB bank or visit the XXXX XXXX as the airfares are more than my social security income. I can not believe that the the exorbitant overdraft fees can be legal, as they are so reminiscent of a XXXX loan shark operation!

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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• First Hawaiian, INC. Company Profile
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