Student loan -- Dealing with your lender or servicer -- Complaint #6681196
Complaint Overview
Complaint ID: 6681196
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Virginia
ZIP Code: 222XX
Date Received: 2023-03-11T12:00:00-05:00
Date Sent to Company: 2023-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is ridiculous that i have to open yet another case against American Education Services ( AES ) since they said FFEL loans are not covered by forbearance. I am actively trying to locate others who are experiencing the same issues bc this now seems predatory. Every federal loan program that is eligible for Biden relief is on forbearance except anything from AES. They scheme to find any way to charge and report negative credit info based on reinterpretation of details. They are using the letter against the spirit of the forbearance. I have a whole child to put in college by myself and cant pay my own debt. Yet my other student loan company clearly understands the assignment as they have me on forbearance with the same loan type. This is the 2nd time they have done this and got away with is based off XXXX about the type of FEDERAL loan i have AND using my personal forbearance as opposed to using the federal mandate. They are flagrantly flaunting government defiance by publicly denying adherence. PLEASE for the love of XXXX stop their predatory practices not to mention the {$16000.00} additional fees they have continued to add since interest accrual HAS NEVER STOPPED!
Frequently Asked Questions
What is Complaint #6681196 about?
Complaint #6681196 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-03-11T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.