Mortgage -- Trouble during payment process -- Complaint #6674008
Complaint Overview
Complaint ID: 6674008
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 341XX
Date Received: 2023-03-09T12:00:00-05:00
Date Sent to Company: 2023-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In your response to complaint XXXX, this is what you wrote : Insurance Claim - In your inquiries, you stated that the adjusters worksheet for the wind damage was not being accepted by SPS. In review of our records, the adjusters worksheet for wind damage funds in the amount of {$18000.00} was received and accepted on XX/XX/XXXX. In your response, you clearly lied since I proved from an attached pfd ( which I am attaching again - pdf page.pdf ) that you had received the adjusters estimate for the wind portion on XX/XX/XXXX not as you claim on XX/XX/XXXX as quoted in the previous paragraph. On complaint XXXX you then claim you did receive the wind adjusters worksheet. In fact you write : The wind adjusters worksheet received on XX/XX/XXXX, was rejected due to no signed insurance letter received. Again, you clearly lied in complaint XXXX. Now this raises more questions that I want an answer to : 1. You state was rejected due to no signed insurance letter received. When was this relayed to me and how? I have proof of when this was relayed to me so may I suggest you do not lie again? 2. Where in the mortgage note does it state the following : i. you have a right to inspection other than for a foreclosure proceeding ; ii. You have a right to take MY insurance funds in case of natural disasters ( keep in mind the LTV on the loan you are servic ing is less than 15 % so I do not want lip service protect investors ... the land after demo costs will cover 5 times the remaining principal balance ) iii. You have an obligation to verify that the property is liveable ( I have a letter from your firm stating that is your responsibility. I am disgusted by your unethical behavior. You and XXXX XXXX do not care about consumers during natural disasters. You only want to make money and cut employees and let computers do the work. This hurts consumers.
Frequently Asked Questions
What is Complaint #6674008 about?
Complaint #6674008 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-03-09T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.