Student loan -- Dealing with your lender or servicer -- Complaint #6668145
Complaint Overview
Complaint ID: 6668145
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Florida
ZIP Code: 33172
Date Received: 2023-03-08T12:00:00-05:00
Date Sent to Company: 2023-03-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After waiting a full year for my student loans to transfer from XXXX XXXX to Mohela then an additional 3 months to have my employment certified to reach 120 qualifying payments, I am now having to wait an additional 3 months for Federal Student Aid to review and approve my PSLF. Waiting an additional 3 months for loan forgiveness after reaching 120 qualifying payments is very unfair. The PSLF program is suppose to forgive loans after 10 years, not 10 years and 3 months.
Frequently Asked Questions
What is Complaint #6668145 about?
Complaint #6668145 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-03-08T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.