Mortgage -- Struggling to pay mortgage -- Complaint #6667642
Complaint Overview
Complaint ID: 6667642
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
State: Colorado
ZIP Code: 809XX
Date Received: 2023-03-08T12:00:00-05:00
Date Sent to Company: 2023-03-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
PLEASE HELP ME GET A SINGLE POINT OF CONTACT FOR LOSS MITIGATION OF A VA LOAN!!!!!!!! I have been seeking a VA mortgage modification since XXXX!!!! I have been dealing with Carrington since they acquired servicing of my mortgage in XXXX and they have NEVER assigned a single point of contact to my case. This has cost me time in the form of wasted effort and timing from when mortgage rates were better and the financial picture was more favorable. For years I have continued to submit loss mitigation packages, most recently XX/XX/XXXX and XX/XX/XXXX, and have STILL not received the name and contact information for a single point of contact. I receive letters requesting that I call the main number, example attached. When I call that number I do not get the same person nor the same instructions twice. This is a stonewalling tactic!!! I have submitted EVERYTHING they have asked for or a letter of explanation in lieu of an item that is unattainable. Per Colorado law 38.38.103.1 and federal regulation under Title 12 Chapter X Part 1024 Subpart C 1024.40, I should have been assigned a single point of contact literal years ago! Please help me in enforcing that Carrington complies with the laws and regulations or direct me to the department or agency who can. This is causing undue stress and financial damage to my family.
Frequently Asked Questions
What is Complaint #6667642 about?
Complaint #6667642 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-03-08T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.