Student loan -- Dealing with your lender or servicer -- Complaint #6648736
Complaint Overview
Complaint ID: 6648736
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Georgia
ZIP Code: 303XX
Date Received: 2023-03-04T12:00:00-05:00
Date Sent to Company: 2023-03-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a co-signer on a private school loan for my daughter. We took the loan out in XXXX and Ive been making payments on the loan since XXXX or XXXX. I cant recollect definitively when loan payments began, but I believe around around XXXX or XXXX, I did experience a financial hardship where I had request forbearance XXXX times from loan server AES. The loan is owned by National Collegiate Trust XXXX XXXX, and after a decade of on-time payments by me ( post forbearance request ) Ive been denied co-signer release benefit at least 3 times citing forbearance, even XXXX time is a disqualifying event for co-signer release per their terms. The loan was initially executed through XXXX XXXXXXXX XXXX. I did not know the loan by XXXX was even owned by NCT until years later when I initially starting inquiring about a co-signer release. I have never received documentation from XXXX or AES regarding the loan terms which supposedly include the forbearance stipulation.
Frequently Asked Questions
What is Complaint #6648736 about?
Complaint #6648736 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-03-04T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.