Checking or savings account -- Managing an account -- Complaint #6648362
Complaint Overview
Complaint ID: 6648362
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 78207
Date Received: 2023-03-04T12:00:00-05:00
Date Sent to Company: 2023-03-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went to use a usaa atm since its the bank I was using. On XX/XX/XXXX I went to withdrawal XXXX to pay for a roofing job I had got done. I did 3 transactions 2 for XXXX and 2 for XXXX and during one of the transactions I received XXXX counterfeit XXXX $ bills. I contacted the bank and they originally put I didnt receive the money from the transaction so I called them back once I was notified the investigation was closed. They opened it back up and I never heard anything back. They now closed my account and I still have the counterfeit bills.
Frequently Asked Questions
What is Complaint #6648362 about?
Complaint #6648362 was filed against United Services Automobile Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-04T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.