Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6641563
Complaint Overview
Complaint ID: 6641563
Company: Synchrony Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Maine
ZIP Code: XXXXX
Date Received: 2023-03-02T12:00:00-05:00
Date Sent to Company: 2023-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have had an account with PayPal for years and utilized their option to pay over time with no interest if paid off within 6 months. Recently despite several calls to the company each month requiring 30 or more minutes each time, they continue to allocate payments to the most recent charge, not the one that is required to be paid first in order to avoid accruing interest charges. There is no way on their site to allocate the payment amount yourself and despite repeated requests to pay off the charges by length of time posted, they continue to pay the most recent charge first, clearly in an attempt to catch the lender out and charge interest even though the amount should have been paid off.
Frequently Asked Questions
What is Complaint #6641563 about?
Complaint #6641563 was filed against Synchrony Financial regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-03-02T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.