Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #6641335
Complaint Overview
Complaint ID: 6641335
Company: Comerica
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Georgia
ZIP Code: 30331
Date Received: 2023-03-02T12:00:00-05:00
Date Sent to Company: 2023-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/2023 I tried to use my card it declined because it expired XX/XX/2023. I having been calling Direct Express everyday all day to speak to someone about not receiving card that the automated service says was sent out XX/XX/2023. U never received a replacement card and the system is saying high call volume try your call again later I have been calling every hour and still cant get a hold to a representative to atleast have a new card shipped out. My rent is due in the XXXX if this month and I cant access the benefits on my card. Now I will be charged {$200.00} additional for late fee. I need access to my funds and all fees that so have to pay because of this negligence by Direct Ecoress to be reimbursed too,
Frequently Asked Questions
What is Complaint #6641335 about?
Complaint #6641335 was filed against Comerica regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2023-03-02T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.