Credit card or prepaid card -- Trouble using the card -- Complaint #6641331
Complaint Overview
Complaint ID: 6641331
Company: Comerica
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: Kansas
ZIP Code: 66044
Date Received: 2023-03-02T12:00:00-05:00
Date Sent to Company: 2023-03-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Direct express has locked my card for no reason and they won't unlock my card they are keeping my SSI benefits I need to pay my bills. They won't tell me why they locked my card. They asked me to email them my kansas i.d I did that now they are asking me to send a picture of my social security card and my birth certificate. This is ridiculous. I want my money
Frequently Asked Questions
What is Complaint #6641331 about?
Complaint #6641331 was filed against Comerica regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-03-02T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.