Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6635747
Complaint Overview
Complaint ID: 6635747
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New Jersey
ZIP Code: 073XX
Date Received: 2023-03-01T12:00:00-05:00
Date Sent to Company: 2023-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Saw some unauthorized charges on my checking account. The unauthorized charges appeared to happen in XXXX XXXX XXXX while I was in XXXX at that time. I filed a fraud claim with Bank of America immediately and followed up a few times through phone calls and online messages. However, Bank of America refused to credit back my account, although i did not make these purchases, did not sign any bill, and was physically in another country... The amounts are {$7.00} ( XX/XX/2022 ), {$9.00} ( XX/XX/2022 ), {$230.00} ( XX/XX/2022 )
Frequently Asked Questions
What is Complaint #6635747 about?
Complaint #6635747 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-03-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.