Checking or savings account -- Managing an account -- Complaint #6635646
Complaint Overview
Complaint ID: 6635646
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Washington
ZIP Code: 98407
Date Received: 2023-03-01T12:00:00-05:00
Date Sent to Company: 2023-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After transferring the bulk of my funds to a Bank of America account due to higher international wire limits. I scheduled an appointment and notified the bank several days before that I would be going to the branch to send an international transfer exceeding {$50000.00} and to be prepared to do so as I was moving out of the country. At the scheduled time I filled out all paperwork, provided both US Passport and valid state ID. About 40 minutes passed and the Bank Manager came to speak to me. She notified me that my account was now frozen for suspected fraud. And that the wire would not be sent and that I would have XXXX access to my funds. I was scheduled to leave the country, a very large international move two days later. With XXXX access to my account, multiple vendors would not be able to get their payments and created an issue. My pets USDA health certificate payment was refused, causing my pet to not be eligible to leave the country at the pre-set departure date. I was unable to pay the airlines to rebook my tickets, unable to pay rent, purchase fuel, or groceries to wait out the account freeze. This is beyond unacceptable.
Frequently Asked Questions
What is Complaint #6635646 about?
Complaint #6635646 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-03-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.