Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #6630436
Complaint Overview
Complaint ID: 6630436
Company: Jpmorgan Chase & Co.
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Problem with the payoff process at the end of the loan
State: New York
ZIP Code: 11010
Date Received: 2023-02-28T12:00:00-05:00
Date Sent to Company: 2023-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a 10 year HELOC with Chase that expired yesterday ( XXXX XXXX, 2023 ). I have a letter from Chase stating that my last draw on the HELOC is XXXX XXXX, 2023 and yesterday ( XXXX ) I tried using the website, made phone calls to Chase and tried depositing a check from the HELOC into my Chase account, all to no avail. No one at Chase would help me nor the online check deposit would not go through. Now ( today ) the HELOC is closed and I can not draw from it. My last day was said to be yesterday to draw from the HELOC. This is misleading and I needed the last draw of {$5000.00} from the HELOC to go through for payment of bills, etc. Help me here, please. I waited to my last day as stated on the letter from Chase and they would not let me draw from it. I did this to obviate the high interest of almost 9 %. I tried reaching out to them this morning and they said sorry can not help me with no explanation as to why they mislead me!
Frequently Asked Questions
What is Complaint #6630436 about?
Complaint #6630436 was filed against Jpmorgan Chase & Co. regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-02-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.